JCS BUSINESS SOFTWARE SOLUTIONS
Service Management Overview
The JCS Service management module brings automated efficiency to call management and dispatch for organisations with field service operatives.
Summary of Features
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Online dispatch, progressing and closing of service calls
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Suitable for centralised and/or decentralised use
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Supports up to 999 serviceable machines at an individual customer location
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Supports identification of up to 30 different service call types
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Supports optional planned preventative maintenance call scheduling
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Supports optional recording and tracking of service contract related expenses
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Integration with the JCS Inventory Control and Accounts Receivable modules permits product and customer account validation together with online credit checks
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On screen inquiries which display open service calls in both a summary and detailed form at levels including Total company or Profit centre service territory
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On screen call history inquiries which display all service calls (using reverse chronological sequence) in both summary and detailed form at levels including Technician and individual Customer machine
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Management reporting of call performance by Technician within Profit centre territory for any date range, with the added ability to select by call type and/or machine model
